Refund Policy

Because our products are digital and delivered instantly, refunds have special terms. Please read this policy before making a purchase.

1. Digital Products

Once a key/license has been delivered and/or used, the purchase is essentially final and non-refundable, because the product cannot be "taken back" after it is received.

2. When a Refund May Be Granted

We will refund you in the following cases:

• Payment was charged but the key was not delivered and we cannot re-deliver it.
• A duplicate payment was made for the same order.
• The product is proven defective/non-functional and we cannot fix or replace it.

3. When a Refund Is Not Granted

• The key has already been received and/or used/redeemed.
• Wrong purchase due to buyer error (e.g. selecting the wrong product).
• Breach of the terms & conditions, abuse, or attempted fraud.

4. How to Request a Refund

Contact us via our contact page or support@pandorahub.net with your Order ID and proof of payment. We will review and respond within a reasonable time (usually 1–3 business days).

5. Refund Processing

Approved refunds are returned via the original payment method or another agreed method. Processing time may depend on the payment provider.