Privacy Policy

PandoraHub ("we") values your privacy. This page explains what data we collect, how we use it, and your rights over that data when using our services at shop.pandorahub.net.

1. Data We Collect

• Account data — your name, email address, and Discord ID (if you sign in via Discord) to create and manage your account.
• Transaction data — products purchased, amounts, payment method, and payment status. We do not store card details; payments are processed by licensed payment gateways.
• Technical data — IP address and device/session information needed for security, abuse prevention, and product delivery.

2. How We Use Your Data

• Process orders and deliver products/licenses after payment is confirmed.
• Provide customer support and respond to your questions.
• Prevent fraud, abuse, and illegal activity.
• Meet legal and accounting obligations.

3. Sharing With Third Parties

We do not sell your personal data. We share only the minimum data needed with the service providers we rely on to run the service, such as:

• Licensed payment gateways to process payments securely.
• Authentication providers for login and notifications (if you use them).

4. Data Security

We apply reasonable safeguards to protect your data, including transport encryption (HTTPS), signature verification on payment notifications, and restricted access to internal systems. However, no system is 100% secure.

5. Data Retention

We retain data while your account is active or as long as needed to fulfil the purposes described here, and to comply with legal obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. We will respond to valid requests within a reasonable time.

7. Contact

For privacy questions, contact us at support@pandorahub.net or via our contact page.